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FAQs

How do I place an order?

  • Go to the SHOP section & browse through selection of available products
  • Add & manage desired items into your cart
  • Please double check the items in your cart as we would not be accepting cancellation of orders once your order is submitted/confirmed.
  • Proceed to checkout and fill out the form before your screen
  • Modes of payment: Debit Card / Credit Card or Gcash
  • Wait for an email confirmation from our online sales rep and your orders will be prepared and will be shipped soon

    What courier do you use when shipping items within the country?

    We use LBC for transactions outside Metro Manila, and Techno protocol Logistic Services for orders within Metro Manila.

    How much is the shipping fee?

    The shipping fee will depend on your quantity of your order(s) and its weight. The starting price of the shipping fee will be 169PHP and will increase depending on the weight of your item(s) and location.  

    How many days will it take to receive my order(s)?

    You can expect to have your orders after 7-14 working days from the date of receiving your email confirmation.

    You may track your orders through the email confirmation that will be sent to you.

    **your orders may take longer than expected come peak season**

    I still haven’t received my shipment. What do I do with this?

    What we can do is help you guys track your parcels and monitor its current location once the orders are shipped out.  - but with regards to the date on when you’ll receive the items ordered is already out of our control. For this matter, you can verify and ask for a follow-up of the parcel with the chosen courier.

    Where's the size chart?

    Size chart is included in the photo carousel when you view the product that you want to purchase.

    Do you guys accept international orders?

    Yes. Just follow the steps on how to order online.

    What is your Return & Exchange Policy?

    Generally, only defective items or wrong order/s sent by our staff may be exchanged. But reasonable cases like wrong sizing can be an exception to the rule. You can find the detailed Return/Exchange policy (here). 

    Once orders are confirmed, we cannot cancel it anymore. We do not accept refunds.

    Are there other stores that carry DBTK products?

    Here is the list of our stockists:

    • BRATPACK
      Ayala Marquee Mall:
      (045) 304-07-18 (LEVEL 2 PAMPANGA 2133-2134)
      SM Pampanga:
      (045) 961-69-74 (UPPER GROUND FLOOR, STALL 163,SAN JOSE, SAN FERNANDO CITY PAMPANGA)
      Araneta Center Gateway: 709-36-68 (LEVEL 2 SPACE 02029)
      Ayala Alabang Town Center: 553-49-97 (LEVEL 2 MADRIGAL EXIT)
      Ayala Greenbelt 5: 728-40-28 (SPACE 56, LEVEL 2 LEGASPI STREET AYALA CENTER)
      Robinson Ermita: 536-79-73 (LEVEL 2,066-067,ROBINSONS PLACE MANILA PEDRO GIL WING,M. ADRIATICO)
      Robinsons Galleria: 909-72-26 (LEVEL 2, L-2-016,Main Mall,Edsa cor. Ortigas Avenue)
      Robinsons Magnolia: 961-09-90 (LEVEL 2, SPACE 238, AURORA BLVD)
      UP Town Center: 717-07-81 (B117/118/119 GROUND LEVEL)
      Ayala Center Cebu: (032) 415-83-43 (LEVEL 2,CEBU BUSINESS PARK)
      Robinsons GALLERIA Cebu: (032) 261-42-54 (2045/2046/2047 LEVEL 2 MAXILOM ST. COR OSMENA ST.BRGY. TEJERO CEBU CITY)
      SM City Davao: (082) 297-73-90 (149-150 G/F QUIMPO BLVD. , TULIP DRIVE ECOLAND BRGY. BUCANA)
    • BIKERS' NOOK
      Rizal Corner Bonifacio Street, Barangay 5 4301, Lucena
    • LOCAL COMMODITIES
      2F of Millenium Plaza, Lot 3149 1st gate Miramonte, Brgy Tinamnan Lucban Quezon.
    • THE NEIGHBORHOOD GOODS
      91 North Escario Street 6000 Cebu City
    • THE NINES
      The Nines, Uptown Mall 36th St, Taguig, Metro Manila

    Where is your Flagship Store located? Store hours?

    It's at 38-A Shorthorn St. Project 8 Q.C.

    Store hours: Monday to Sunday - 12nn to 8pm

    Where is your Satellite Store located? Store hours?

    It's at Ronac Art Center, San Juan, Ortigas Ave. - Underground floor

    Store hours: Monday to Sunday - 12nn to 8pm

    How do I contact you guys?

    events.dbtk@yahoo.com - for sponsorship requests and partnership proposals

    dbtkcs@gmail.com - general concerns / customer service

    order@dbtkco.com - for product inquiries/concerns about orders placed
    dbtkstockists@yahoo.com - for business proposals and sales reports

    online sales concerns - 09685433858 / 09685433858

    flagship store hotline - 09065930970

    landline - 359-21-81

    Why is the shirt/size I want not shown/available in the website?

    If a size or specific design/item is not included means it is already unavailable but there is a possibility of its reappearance in our website. Otherwise, there is also a big chance that we still have those in stock at the Flagship store. Come visit us!

    Can we have DBTK as a sponsor for our event?

    We don't usually sponsor events and/or other related activities but if you believe you have a worthy proposal, send them over at events.dbtk@yahoo.com

    We have a school project/business proposal. Can we schedule an appointment?

    It will depend on our availability, please do email us first at events.dbtk@yahoo.com

    Can I get free stickers?

    Yes guys. Whenever you make a purchase of DBTK products either online or in the Flagship store, you will receive a free sticker.

    I want to work with the team. How do I join?

    Wait for further notice. We'll make sure you guys know when we need extra hands. If you think you have effective plans of action and efficient suggestions, let us know by sending us an email over at dbtkco@yahoo.com