How do I place an order?
- Go to the SHOP section & browse through selection of available products
- Add & manage desired items into your cart
- Proceed to checkout and fill out the form before your screen
- Once your orders are received, settle your payment
- Take a picture of the deposit slip which will serve as your proof of payment & send it over at our email (firstname.lastname@example.org)
- Wait for an email confirmation from our online sales rep and your orders will be shipped right away
I ordered online, how or where do I pay?
Once you have successfully placed your orders, you may settle your payments via:
- BPI Family Bank
- Eastwest Bank
- PayPal, you have to pay for additional fees excluding shipping fee
What courier do you use when shipping items within the country?
We use LBC for transactions within both Provincial areas and Metro Manila
How much is the shipping fee?
The shipping fee will depend on your quantity of your order(s) and its weight. The starting price of the shipping fee will be P197 and will increase depending on the weight of your item(s) and location.
For costing and concerns, you may contact us directly at 09062055633 and/or 359-21-81
How many days will it take to receive my order(s)?
You can expect to have your orders after 7-14 working days from the date of receiving your email confirmation.
**Expect delays on your orders because of GCQ**
you may track your orders through the email confirmation that will be sent to you.
**your orders may take longer than expected come peak season**
I still haven’t received my shipment. What do I do with this?
Once the orders are shipped out. What we can do is help you guys track your parcels and monitor its current location - but with regards to the date on when you’ll receive the items ordered is already out of our control. For this matter, you can verify and ask for a follow-up of the parcel with the courier chosen.
Where's the size chart?
Click on the particular shirt or jacket/hoodie you want and before you hit the 'add to cart' button, notice that there is a box on the right size which indicates 'size chart' and you may view the dimensions of the said piece there
Do you guys accept international orders?
Yes. Just follow the steps on how to order online, except after your orders have been received, what you should do next is email us (email@example.com) your order number and shipping details and we will respond with the adjusted cost and total amount of your payment.
What is your Return & Exchange Policy?
Generally, only defective items or wrong order/s sent by our staff may be exchanged. But reasonable cases like wrong sizing can be an exception to the rule. You can find the detailed Return/Exchange policy as well as the request form (here).
We do not accept refunds.
Are there other stores that carry DBTK products?
Here is the list of our stockists:
- COMPLEX LIFESTYLE STORE
Glorietta 2 Makati : (02) 946-24-77 (LEVEL 1)
Uptown mall: (02) 776-84-05 (LEVEL 3 UPTOWN PLACE BGC)
Trinoma: 739-02-04 (LEVEL 2)
Cloverleaf: (02) 931-83-75 (LEVEL 1)
Eastwood mall: (02)709-21-83 (LEVEL 2)
Fairview Terraces: (02) 950-81-29 (LEVEL 2)
Alabang Town Center: (02) 556-28-96 (LEVEL 2 NEW WING)
Solenad III NUVALI: (049) 354-0038 (LEVEL 1 BUILDING C)
Marquee Mall: (042) 304-41-19 (LEVEL 1)
Ayala Marquee Mall:
(045) 304-07-18 (LEVEL 2 PAMPANGA 2133-2134)
(045) 961-69-74 (UPPER GROUND FLOOR, STALL 163,SAN JOSE, SAN FERNANDO CITY PAMPANGA)
Araneta Center Gateway: 709-36-68 (LEVEL 2 SPACE 02029)
Ayala Alabang Town Center: 553-49-97 (LEVEL 2 MADRIGAL EXIT)
Ayala Greenbelt 5: 728-40-28 (SPACE 56, LEVEL 2 LEGASPI STREET AYALA CENTER)
Robinson Ermita: 536-79-73 (LEVEL 2,066-067,ROBINSONS PLACE MANILA PEDRO GIL WING,M. ADRIATICO)
Robinsons Galleria: 909-72-26 (LEVEL 2, L-2-016,Main Mall,Edsa cor. Ortigas Avenue)
Robinsons Magnolia: 961-09-90 (LEVEL 2, SPACE 238, AURORA BLVD)
UP Town Center: 717-07-81 (B117/118/119 GROUND LEVEL)
Ayala Center Cebu: (032) 415-83-43 (LEVEL 2,CEBU BUSINESS PARK)
Robinsons GALLERIA Cebu: (032) 261-42-54 (2045/2046/2047 LEVEL 2 MAXILOM ST. COR OSMENA ST.BRGY. TEJERO CEBU CITY)
SM City Davao: (082) 297-73-90 (149-150 G/F QUIMPO BLVD. , TULIP DRIVE ECOLAND BRGY. BUCANA)
Actually SG (Singapore) - 277 Orchard Road, No. 3-18 Orchard Gateway 238858
Major Drop (Malaysia)
Where is your Flagship Store located? Store hours?
It's at 38-A Shorthorn St. Project 8 Q.C.
Open daily 10am - 5pm from Mondays - Sundays (Temporary store hours because of GCQ)
How do I contact you guys?
firstname.lastname@example.org - for sponsorship requests and partnership proposals
email@example.com - general concerns / customer service
firstname.lastname@example.org - for product inquiries/concerns about orders placed
email@example.com - for business proposals and sales reports
online sales concerns - 09062055633
flagship store hotline - 09065930970
Why is the shirt/size I want not shown/available in the website?
If a size or specific design/item is not included means it is already unavailable but there is a possibility of its reappearance in our website. Otherwise, there is also a big chance that we still have those in stock at the Flagship store. Come visit us!
Can we have DBTK as a sponsor for our event?
We don't usually sponsor events and/or other related activities but if you believe you have a worthy proposal, send them over at firstname.lastname@example.org
We have a school project/business proposal. Can we schedule an appointment?
It will depend on our availability, please do email us first at email@example.com
Can I get free stickers?
Yes guys. Whenever you make a purchase of DBTK products either online or in the Flagship store, you will receive a free sticker.
I want to work with the team. How do I join?
Wait for further notice. We'll make sure you guys know when we need extra hands. If you think you have effective plans of action and efficient suggestions, let us know by sending us an email over at firstname.lastname@example.org